The Fidelis Care Blog

March is Social Work Month, a time to recognize the dedication, compassion, and expertise of social workers who make a difference in the lives of individuals, families, and communities. At Fidelis Care, our social workers play a vital role in supporting members through life’s challenges, connecting them to resources, and advocating for their well-being. To celebrate their impact, we sat down with five of our incredible social workers to learn more about their experiences, what inspires them, and how they approach this important work every day.   What inspired you to enter social work as a career?   Maura Conway, Senior Care Manager: My

The Alex House Project would like to take a moment to highlight the impact of our partnership with Fidelis Care during Black History Month, and the visible results of this partnership in the lives of the low-income young parents we serve. Most of our population at TAHP are young Black mothers who come from some of the most underserved demographics in New York City, and who find themselves facing a host of unknowns as they begin their parenting journey. Partnering with Fidelis Care has enabled TAHP to further our reach in this community and assist them in ways that will shape the

  When people think about eating disorders, they often imagine only one kind of person—usually a very thin teenage girl. But that picture is not true. Eating disorders can affect anyone. They affect kids, adults, older people, men, women, and people of all shapes, sizes, and backgrounds. What is an eating disorder? An eating disorder is an illness that affects how someone eats, thinks about food, and feels about their body. Eating disorders are not a choice; they are a serious health problem that requires care and support. Eating disorders do not care about: Age Gender Body size Race or culture Who someone loves

Lunar New Year arrives with the vibrant energy of the Year of the Horse. Beginning on February 17, 2026, it will be celebrated across Asian communities around the world. This festival marks a meaningful moment of renewal as people travel great distances to reunite with their families and honor long-standing traditions. They share hopes that the year ahead will be fulfilling and prosperous.

The Fort Drum Regional Health Planning Organization (FDRHPO) has successfully completed its one-year pediatric oral health pilot program, funded by a Fidelis Care rural health innovation grant focused on preventive care. The initiative, launched to address persistent barriers to pediatric dental care in the North Country, resulted in substantial increases in preventive oral health services and education.

In honor of National Nurses Week, we celebrate the compassion, expertise, and dedication that nurses bring to the lives of our members and communities every day. At Fidelis Care, nurses are at the heart of our mission, advocating for better health, guiding members through care, and showing up with empathy when it matters most. This week, we spotlight six of our incredible nurses, who share their personal perspectives.     Mary Oyedijo RN, Senior Care Manager What inspired you to pursue a career in the nursing field? I was drawn to nursing because I’ve always felt called to protect, advocate, and serve. It’s one of the

Everyone feels sad or worried sometimes. But there are times when our thoughts and feelings get in the way of our daily lives and we may need the help of a counselor or therapist. How to know if you need help It can be hard to tell when stress, sadness, or worry has become something you need help with. Consider reaching out for support if your feelings: Fidelis Care can help We want to make sure it's easy for Fidelis Care members to get care. We’ve added more providers to our list

As someone who immigrated from China to the United States as a teenager, Asian American and Pacific Islander (AAPI) heritage means resilience, adaptability, and the experience of growing up between two cultures. Learning a new language, navigating different expectations, and helping my family adjust shaped my perspective early on and taught me the value of empathy, patience, and hard work. My background has strongly influenced how I approach my work at Fidelis Care. Having seen firsthand the challenges faced by immigrant families, I'm especially mindful of the importance of clear communication, cultural sensitivity, and trust.

The following section of the Fidelis Care authorization grids has been updated effective June 1, 2026.

Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.