Broker Services
Call Fidelis Care at 1-877-259-8428 Monday through Friday from 7:30 AM to 4:30 PM EST or email brokerservices@fideliscare.org with your questions about:
- General
inquiries
- Support
on Marketplace plan benefit inquiries
- Provider network status
- Fidelis Care client's escalated issues
- Access
to care issues
- Billing issues
- Enrollment status
- Terminated
in error issues
- Help
with initial premium payments (binder)
Please note: You must be the Broker of Record (BOR) on file with NY State of Health before we can access your client’s account. If you are not the BOR, you will
need the member available during the call.