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Broker Services

Call Fidelis Care at 1-877-259-8428 Monday through Friday from 7:30 AM to 4:30 PM EST or email brokerservices@fideliscare.org with your questions about:

  • General inquiries
  • Support on Marketplace plan benefit inquiries
  • Provider network status
  • Fidelis Care client's escalated issues
  • Access to care issues
  • Billing issues
  • Enrollment status
  • Terminated in error issues
  • Help with initial premium payments (binder)


Please n
ote: You must be the Broker of Record (BOR) on file with NY State of Health before we can access your client’s account. If you are not the BOR, you will need the member available during the call.