Notice of Non-Discrimination
Fidelis Care complies with Federal civil rights laws. Fidelis Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (as defined in 45 CFR § 92.101(a)(2)).
Fidelis Care provides the following:
Free aids and services to people with disabilities to help you communicate with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose first language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, call Fidelis Care at 1- 888-343-3547. For TTY/TDD services, call 711.
If you believe that Fidelis Care has not given you these services or treated you differently because of race, color, national origin, age, disability, or sex, you can file a grievance with Fidelis Care’s 1557 Coordinator by:
Mail: 25-01 Jackson Avenue, Long Island City, NY 11101
Phone: 1-855-577-8234 (for TTY/TDD services, call 711)
Fax: 1-866-388-1769
In person: 25 British American Boulevard, Latham, NY 12110
Email: SM_Section1557Coord@centene.com
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by:
Web: Office for Civil Rights Complaint Portal at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Phone: 1-800-368-1019 (TTY/TDD 800-537-7697)
This notice is available at Fidelis Care’s website: fideliscare.org.