¡Bienvenidos, proveedores!

Fidelis Care is pleased to inform you that the most recent 2024 QARR/HEDIS Care Gap Report has been posted on Provider Access Online (provider portal). This information is indicative of all encounter data on file with Fidelis Care as of 9/17/2024.  This report provides you with the opportunity to review preventative services for which Fidelis does not show your members as receiving in the measurement period.  We strongly suggest that you review the report for opportunities to either render the service, schedule the service to be done before 12/31/24 or if previously performed, submit supplemental data by 2/1/25.  Please notify

Fidelis Care will host two Provider Office Hours in November 2024. During the webinar, Fidelis Care staff will be available to share information, explain different resources, and answer your questions. Provider Office Hours – November 2024   Topic: Back to Basics – Doing Business with Fidelis Care When:  Thursday, November 14th – 12PM – 1PM EST Click here to register*   Topic: Fidelis Care and Wellcare Quality Programs When:  Thursday, November 21st – 3PM – 4PM EST Click

Fidelis Care is pleased to announce that a new Provider Bulletin is now available. The bulletin features updates on important initiatives and the latest news of interest to our provider community. Articles in this issue: Smoking Cessation Products and Medications Helping Patients with Chemical Dependency Appropriate Use of GLP-1 Agonists Preventive Cancer Screenings and Vaccinations Cardiovascular Disease and Statis Therapy    Please download Fidelis Care Provider Bulletin – Volume 10, Issue 4.   To view our Provider Bulletin Library, please visit: Provider Bulletins.

Fidelis Care would like to share important information regarding improvements to our provider payment methods. To reduce the environmental impact of our payments and to enhance the provider experience, all providers not currently enrolled with EFT, will be issued via Virtual Credit Card (VCC) beginning in November 2024.   The VCC program administered by Optum Financial, Inc. and ECHO Health Inc., is a widely used payment option in healthcare that we are making available to our provider network. Providers wishing to receive electronic funds transfer (EFT) rather than VCC payments may elect to do so through the instructions provided further below.   VCC Payments VCC

Fidelis Care celebrates National Healthcare Quality Week October 20 – 26, 2024. This week, we thank our doctors, social workers, nurses, and other healthcare professionals who make sure our members get the best care possible. We are also working to make things even better by listening to our members’ healthcare experiences to improve their quality of care. We are certified by the National Committee of Quality Assurance to ensure the quality of care you receive is always improving. Plus, we teach our members how to stay healthy with tips and resources. By focusing on detecting health problems early and preventing them,