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LATEST NEWS


NOTICE: Provider Portal Scheduled Outage July 19 and 20, 2024
7/19/2024 • Posted by Provider Relations
Fidelis Care would like to make providers aware of a scheduled outage of the Fidelis Care Provider Portal. Beginning at 10PM EST Friday, July 19, through 4PM EST Saturday, July 20, the Provider Portal will be unavailable due to an upgrade of supporting systems.
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NOTICE: Provider Portal Scheduled Outage July 19 and 20, 2024
7/12/2024 • Posted by Provider Relations
Fidelis Care would like to make providers aware of a scheduled outage of the Fidelis Care Provider Portal. Beginning at 10PM EST Friday, July 19, through 4PM EST Saturday, July 20, the Provider Portal will be unavailable due to an upgrade of supporting systems.
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Fidelis Care Provider Bulletin - Volume 10, Issue 3 – Summer 2024
7/10/2024 • Posted by Provider Relations
Fidelis Care is pleased to announce that a new Provider Bulletin is now available. The bulletin features updates on important initiatives and the latest news of interest to our provider community.
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Attention Behavioral Health Providers – Response Requested
7/10/2024 • Posted by Provider Relations
Fidelis Care would like to remind providers to respond to a recent email sent to all behavioral health providers regarding a program evaluation and survey.
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Fidelis Care Provider Call Center Policy Regarding AI/Robo Calls
7/3/2024 • Posted by Provider Relations
Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.
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Provider Access Online

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Member Renewal Information

Health insurance will no longer be automatically renewed for Medicaid Managed Care, Essential Plan, Child Health Plus, or HealthierLife members.

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Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

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Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

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Electronic Transactions

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E-Transactions

Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.

UM Resources