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Fidelis Care celebrates National Healthcare Quality Week October 20 – 26, 2024. This week, we thank our doctors, social workers, nurses, and other healthcare professionals who make sure our members get the best care possible.

We are also working to make things even better by listening to our members’ healthcare experiences to improve their quality of care. We are certified by the National Committee of Quality Assurance to ensure the quality of care you receive is always improving. Plus, we teach our members how to stay healthy with tips and resources. By focusing on detecting health problems early and preventing them, Fidelis Care helps our members stay healthy and avoid serious illness.

Our work is getting attention. Fidelis Care led all statewide health plans in the latest Health and Recovery Plan (HARP) Quality Improvement Program assessment. The New York State Department of Health based its assessment on quality measures for the HARP population including Primary Care, HIV Care, Mental Health, and Substance Use. Fidelis Care HealthierLife HARP, which covers all 62 counties in New York, received a total quality score of 90.24 out of a possible 100 points, the top ranking among all statewide HARP plans.

“I am incredibly proud of the dedicated Fidelis Care team for its determined commitment to delivering high-quality, affordable care through our HealthierLife plan,” said Fidelis Care Vice President of Quality Ryan Goodenough. “We are also grateful to New York State for recognizing our efforts and supporting our mission. Leading statewide plans in the latest HARP Quality Improvement Program assessment validates Fidelis Care’s efforts to continuously improve our HARP program to ensure our members receive the comprehensive care they deserve.”

HealthierLife is Fidelis Care’s HARP plan for qualifying Medicaid Managed Care members. The plan offers an enhanced benefit package for people who are Medicaid eligible and have specific behavioral health needs. HealthierLife promotes recovery for members by helping to remove quality of life roadblocks caused by mental illness and/or substance use. HealthierLife members receive all physical, behavioral, and social health and support services in one integrated plan. 

So, join us in celebrating National Healthcare Quality Week!