Renew Your Health Insurance

You typically have to renew by the 15th of the month before your current coverage ends.  If you have a Fidelis Care Member Portal account, you can also find your renewal deadline there.  (Watch a short video here on how to find your renewal date).

Fidelis Care will provide renewal information by mail or email. Depending on how you renewed, you will also receive renewal information from NY State of Health, your local Department of Social Services, or the Human Resources Administration (HRA) in New York City. Once you receive the notices, you will only have a limited time to renew before your current coverage ends.

• Call Fidelis Care at 1-866-435-9521, TTY: 711, 8:30 AM - 6 PM, Monday through Friday
• Visit one of our Community Offices for an in-person meeting.

Starting November 16, during the annual Open Enrollment period, you can also renew your coverage directly with NY State of Health. To get started:

1. Visit www.nystateofhealth.ny.gov and click on "Get Started."
2. Follow the instructions to create a NY.Gov ID if you don't already have one.
3. After logging in, you will need to enter your invitation code. This is included in the letter you received (located under step 2 in the instructions).
4. Follow the instructions on the NY State of Health website to finish your renewal.

You can also renew over the phone by calling the NY State of Health Help Line at 1-855-355-5777.

Need help with your online application? We can also assist you over the phone, or in person. Call Fidelis Care at 1-866-435-9521 today.

To renew your coverage, you will need the following information:

• Your mailing address 
• Total household income 
• Information about your New York State of Health Insurance Program (NYSHIP) account, if you are already enrolled in that program 
• Information about your health insurance eligibility from a job, or information about health insurance premiums you're already paying 
• Any other health insurance you carry 
• Everyone who lives in your household, and any changes in household size 
• Changes in full-time student status (if applicable) 
• Changes in immigration status 
• How you plan to file your taxes