Member Stories

Charles's Story

Charles’s story reflects how his Care Manager, Megan Musto, supported him in getting the dental care he needed due to damage from epilepsy medications, while helping him navigate his health coverage and care needs.

John's Story

John’s story is one of resilience - and of the relationships that make a difference. Over four years, he and his Care Manager, Cara Batt, have worked side by side through complex medical challenges related to hemophilia and, most recently, recovery from a workplace accident. Turning 65 and moving to the Wellcare by Fidelis Dual plan brought additional support and resources that help him stay on track.

Alexis's Story

Growing up with cystic fibrosis and other health challenges has profoundly shaped Alexis from a young age. Living in a rural community adds another layer of difficulty. Alexis continues to maintain a positive outlook and has drawn strength from the support of her dedicated Senior Care Manager,
Jan Bass. Jan played a crucial role in helping Alexis access treatments closer to home and connecting her with the essential resources she needed.

Barbara's Story

After giving birth, Barbara struggled with persistent symptoms like brain fog and migraines. Following a job change, she enrolled in Fidelis Care—an important decision that led to a second opinion and a diagnosis of prolactinoma. With the right treatment, her symptoms began to improve. Fidelis Care representative Christiana provided ongoing support and guidance, helping Barbara navigate her insurance coverage. Today, Barbara is thriving and grateful for the compassion that helped her reclaim her life.

Roberto’s Story

After years of struggling due to substance use disorder, Roberto formed a trusting relationship with Senior Care Manager, Lauren Keeley, and received the support, understanding, and motivation he needed to make significant changes in his life.

Keith's Story

Keith's story is a reminder of the life-changing power of compassionate care. Watch how Care Manager Christine Campbell helped Keith find hope after he struggled with suicidal thoughts.

Yvette's Story

Yvette has struggled with health challenges most of her life, and she has undergone multiple surgeries as a result. Yvette enrolled in the Wellcare by Fidelis Care Medicaid Advantage Plus Plan to better manage her care. With the help of Senior Care Manager Harpreet Kaur, RN, Yvette continues to feel supported.

Chelyssa's Story

After being referred to Fidelis Care’s BabyCare Program due to a high-risk pregnancy, Chelyssa spoke often to her care manager, who answered Chelyssa’s questions and provided her with education and resources for her entire pregnancy and postpartum needs.

Lorraine's Story

Living with sickle cell disease is a daily battle. Lorraine’s story is a powerful reminder of how compassionate care can change lives. Thanks to Senior Care Manager Cara Batt, RN, Lorraine now has the support she needs to manage her pain and improve her quality of life.

Robin's Story

After suffering many falls and unsure how to obtain a motorized wheelchair, Robin felt heard and supported by Senior Care Manager Ashley Jewett. Ashley helped Robin secure a wheelchair and saw how this helped improve Robin’s quality of life.