¡Bienvenidos, proveedores!

Fidelis Care will host three Provider Office Hours in January 2025. During the webinar, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions. Provider Office Hours – January 2025 Topic: Fidelis Care – Back to Basics When:  Thursday, January 9th – 9AM – 10AM EST Click here to register*   Topic: Claims and COB Overview When:  Thursday, January 23rd – 2PM – 3PM EST Click here to register*

In an effort to streamline provider demographic changes and provider termination requests, Fidelis Care has created two new electronic forms for providers to use.  Please use these forms to submit changes under a singular TIN. In order to expedite the request, all fields on the forms are required. If not complete, the request will be delayed. Forms available on fideliscare.org: Provider Demographic Change Request Form   Provider Termination Request Form   Once completed, the forms can be submitted electronically to SMProviderAttestationUpdates@fideliscare.org. In the subject line of the email, please enter Demographic Change/Termination Request for "Your Provider/Group Name" in "Your County" (i.e. Demographic Change Request

Fidelis Care is pleased to inform you that the most recent 2024 QARR/HEDIS Care Gap Report has been posted on Provider Access Online (provider portal). This information is indicative of all encounter data on file with Fidelis Care as of 10/22/2024.  This report provides you with the opportunity to review preventative services for which Fidelis does not show your members as receiving in the measurement period.  We strongly suggest that you review the report for opportunities to either render the service, schedule the service to be done before 12/31/24 or if previously performed, submit supplemental data by 2/1/25.  Please notify

The following sections of the Fidelis Care authorization grids have been updated effective January 1, 2025.   The following codes have been updated on the Medicare, Medicaid, Essential Plan, and Metal-Level Products Authorization Grids and require prior authorization: III.       Outpatient surgery: The following services require prior authorization:                   D.  Skin surgery and other dermatological procedures: 15011, 15012               H.  Eyelid & ocular surgery: 66683                                                                                                                                   P. CAR-T Therapy: 38225, 38226, 38227, 38228                                                                                                                                 Q. Urology: 51721, 53865, 53866, 55881, 55882                                                                                                                                  R. Other: 60660, 60661                                                                                                                   V.        Outpatient and DME Services: The following services require prior authorization:               A.    Diagnostic testing     

As part of New York’s Medicaid Redesign Team (MRT) initiative, the NY 1115 Waiver introduced the Social Care Networks (SCN) Program, a transformative model focused on integrating social care into healthcare delivery. There is growing recognition that fully achieving health for all requires a focus not only on physical and behavioral health, but also on Health-Related Social Needs (HRSN). The SCN program encourages partnerships across health and social services to address Medicaid members' diverse needs, such as food insecurity, housing instability, and lack of transportation. Many of these HRSN services may become reimbursable to a member under the provision of

Fidelis Care has partnered with Ophelia to provide free, fully virtual opioid use disorder treatment for all Fidelis Care, Ambetter from Fidelis Care, and Wellcare by Fidelis Care members. Ophelia is available in every county in New York State. Ophelia is a treatment provider available at no additional cost to members with opioid use disorder. Their mission is to make high-quality, evidence-based Medications for Opioid Use Disorder (MOUD) care affordable and accessible to all.  Ophelia’s services include: Easy referral process, available 7 days a week Judgment-free care specialized in opioid use disorder treatment 100% remote, no transportation needed Care is fully covered