June 21, 2019
Newly Redesigned Member Portal Will Launch Next Week
Fidelis Care will launch our newly redesigned Member Portal next week at members.fideliscare.org. The Member Portal will look and feel similar to our main website at fideliscare.org, making it easier for members to find the information and resources they need.
The benefits of the redesign include:
- Clear organization, with the most-used pages featured on the homepage
- Important member announcements shown on the homepage
- Helpful Hints on every page, highlighting useful resources
- Easier navigation on your phone
March 6, 2019
Listening to Your Feedback
Thanks to your feedback on surveys during 2018, we are making it easier than ever to get the care you need and use your benefits:
The Right Provider for You
Use our Find a Doctor tool to search for primary care providers and specialists. If you need help making an appointment, call Member Services at 1-888-343-3547.
Secure Member Portal
View your account 24 hours a day, seven days a week. From the Portal, you can order a new, easier-to-read ID card or sign up for paperless billing (coming soon).
Member Rewards
Receive a gift card for taking care of your health. Learn more on our Member Rewards page.
New Website
Keep exploring our new website on your smartphone, computer, or tablet.
Community Events
Meet Fidelis Care representatives at community events near you.
Your feedback is important to us. Look for the new member, CAHPS, and other surveys in your mailbox soon.
July 2, 2018
New fideliscare.org Website Launches Today
In response to the 2017 and 2018 new member survey, Fidelis Care has launched a new website available at fideliscare.org. The website will feature simplified navigation and a fresh, streamlined design, with the goal of helping you find the information or resources you’re looking for in three clicks or less.
A dedicated team of Fidelis Care employees has been preparing for the redesign for the past year.
As part of the process, the team created website prototypes based on Fidelis Care’s business goals, and shared them with a select group of employees, as well as more than 1,200 members and 900 providers to study user preferences.
The benefits of the redesign include:
- Design that responds to your device screen (smartphone, tablet, PC, etc.)
- A plan finder feature to help you find the right plan based on your needs
- Full translation of all pages into Spanish, Chinese, and Russian
September 19, 2017
Fidelis Care Launches
New Payment System in Response to Member Feedback
Earlier this year, Fidelis Care completed a survey to gather insights about the experiences of new members.
The survey found that while overall satisfaction was high, new members were not using Fidelis Care’s electronic payment option. About half of those who were using the option reported problems making monthly premium payments.
In response, Fidelis Care is set to launch a new and improved online payment system this October.
The new payment system will make it easier for members to make payments, check balances, and keep track of transactions. Members can even sign up for mobile text alerts to stay on top of account activity.