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LATEST NEWS


Updated Medicaid NYRx Helpline for Members
1/11/2024 • Posted by Provider Relations

Fidelis Care has received notice from New York State that the NYRx Helpline for members will be transitioning to an existing Medicaid Helpline.  The dedicated NYRx Medicaid Helpline will be decommissioned within the next year, and members will be instructed to call the existing Medicaid Helpline at (800) 541-2831. Updated member ID Cards will be issued to all members that are affected in anticipation of the transition.

If you have any questions, please contact your Fidelis Care Provider Relations Specialist. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.

 

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Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

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Social Care Network

Starting January 1, 2025, members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans will have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

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Join Our Network

Apply to our network and become a part of the Fidelis Care mission. 

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Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

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Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

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Electronic Transactions

Submit claims electronically for faster processing and reimbursement.

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Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.

UM Resources