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We are proud to be your healthcare partner and want to help you access essential health benefits and services to keep you as healthy as possible.
Fidelis Care at Home offers a wide range of services as needed. Services include Care Management, Durable Medical Equipment, Home Health Care, and more. You can learn more about your benefits by reading your Member Handbook. It covers important information for you to know, such as how to access services including urgent and emergency care.
Log in or register to view and print ID cards, check your claims history, and much more.
If you have questions about your benefits or care, please call 1-800-688-7422 and ask to talk to your Care Manager. We are here to help. For medical emergencies, call 911.
Member Handbook
Member Handbook Insert - Dental Services
Member Handbook Insert – Non-Emergency Medical Transportation
Member Handbook Insert – Social Care Network (SCN)
To learn about appointing a health care agent in New York State, download the Health Care Proxy Form (PDF) from the New York State Department of Health. (By clicking this link, you will leave the Fidelis Care website.)
Vision coverage is included as part of your plan. Your benefits are covered through Davis Vision. Visit our Davis Vision Resource Page (by clicking on this link, you will leave the Fidelis Care website) for information on getting started.
To review Fidelis Care's best practice guidelines for healthy vision, click HERE
If you need a hearing aid, please have your provider complete this form and fax it to 1-716-803-8727.
For more information about the importance of getting your hearing exam, please read this issue of the Member Newsletter.
Pneumonia Vaccine Offers Protection to Older Adults
Falls can be prevented. These are some steps you can take to make your home safer:
Source: www.cdc.gov/falls/facts.html
(click the icon to view a video on Falls Prevention)
Whether you feel sick, need ongoing treatment, or want a checkup, it is important to know where to go for health care.
To read the entire article, click here. Another helpful article is Importance of Visiting Your Primary Care Provider.
(click the icon to view a video on The Right Place to Go for Health Care)
Urinary incontinence means a person leaks urine by accident. Bladder control issues can be embarrassing and cause people to stop normal activities. But incontinence can often be stopped or controlled.
Incontinence can happen for many reasons, including urinary tract infections, vaginal infection or irritation, or constipation. Some medications can cause bladder control problems that last a short time. When incontinence lasts longer, it may be due to:
Source: https://www.nia.nih.gov/health/bladder-health-and-incontinence/urinary-incontinence-older-adults
(click the icon to view a video on Incontinence)
Click on the links for helpful information on:
Asthma
COPD
Smoking
(click the icon to view a video on Shortness of Breath)
Fidelis Care's Behavioral Health web page includes useful information for managing your health concerns. This article, The Overlap of Mental Health and Physical Health, addresses the importance of physical and mental health.
(click the icon to view a video on Loneliness)
Fidelis Care's Pain Management web page includes ways to manage pain and where you can get help.
(click the icon to view a video on Pain Management)
(click the icon to view videos on a variety of health topics)
The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule provides national standards to protect individuals’ medical records and other personal health information. The Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral.
To learn more about HIPAA and your privacy rights, visit the U.S. Department of Health and Human Services. By clicking this link, you will leave the Fidelis Care website.
Authorization to Use and Disclose Health Information (PDF)
Revocation of Authorization to Use and/or Disclose Health Information (PDF)
As a Fidelis Care member, you have a right to participate with practitioners in making decisions about your health care. You also have the right to be treated with respect and with recognition of your dignity and your right to privacy.
General Statement of Member Rights and Responsibilities (PDF)
Patient Bill of Rights (PDF)
Annual Notice - Disenrollment Rights (PDF)
Annual Notice - Requesting Information (PDF)
Member Notice - Social Care Network (SCN) (PDF)
Read our latest member newsletter (HealthyNOW) and browse the archives.
Learn how health insurance helps manage expenses, and prepare for the unexpected.
Information to help you and your provider better manage your health.