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HomeMemberHelpful ToolsHealth ResourcesSocial Determinants of HealthGiving Back

Giving Back to Our Communities

Fidelis Care Presents Brady Market with $5,000 Food Insecurity Grant

In observance of National Nutrition Month, Fidelis Care presented a $5,000 grant to support Brady Market’s programs to combat food insecurity in the Syracuse region. The grant is part of $315,000 in donations by Fidelis Care to nonprofit organizations on the front lines of fighting hunger across New York State. Food insecurity impacts about one in 10 New York households.

“Nutrition is healthcare,” said Fidelis Care Sales and Marketing Director Shannon Lombardo.  “Fidelis Care is committed to promoting health and well-being in Syracuse and communities across New York State. That begins by partnering with organizations like Brady Market to help families and individuals gain access to healthy, nutritious foods.”

Brady Market in Syracuse, operated by not-for-profit Brady Social Enterprises, Inc., is a grocery store with retail and wholesale operations, deli and catering, job training, and wraparound support services. It was inspired by the 70-plus year history of Brady Faith Center’s engagement with generations of individuals and families in some of the community’s most impoverished neighborhoods.

“Brady Market is very grateful for this Fidelis Care grant,” said Brady Faith Center Director Kevin Frank. “We absolutely can’t do what we do without wonderful partners. For many who live in the community, Brady Market is the only place to get fresh fruits and vegetables. We plan to use the Fidelis Care funding to take the lead in collaborating with 20 neighborhood organizations to deliver meals for 220 families. One of the wonderful things about this program is that our partner organizations know who needs food support the most. It’s just one of the ways that we are more than a market in this community.”

Lombardo added, “We know that one meal is not going to solve a family’s food insecurity, but these grants give us an opportunity to connect people with agencies and organizations like Brady Market to help them find the resources they need for long-term solutions.”

Fidelis Care takes pride in supporting the vital work of Brady Market and the other food insecurity grant recipients across New York State because no one should suffer from hunger. Click here to see the full list of Fidelis Care food insecurity grant recipient organizations.

Screener Program Provides Support to Families Impacted by Social Determinants of Health

SDoH-chart

Fidelis Care’s innovative SDoH screener program was launched two years ago as a grassroots health equity initiative to address conditions in the environments where people are born, live, work, and play that affect their health, well-being, and quality of life. Social Determinants of Health can affect a wide range of health risks and outcomes – particularly among vulnerable populations and in underserved areas.

The screener enables trained Fidelis Care representatives to assess an individual’s immediate needs and challenges related to SDoH through a brief series of questions covering areas such as access to transportation, food, and secure and safe housing. More than 450,000 Fidelis Care members have participated to date.


Click here to learn more about the different Social Determinants of Health and find available resources.

More News:


Fidelis Care Provider Portal Self-Service Platform
9/16/2024 • Posted by Provider Relations in Provider News

Provider Access Online, Fidelis Care’s Provider Portal, is an easy-to-use, secure, self-service platform that provides your office with 24/7 access to the patient information you need - from authorizations and claims status, to eligibility, plan benefits, and more.

 

Our Portal saves valuable time for your administrative staff and provides the answers and resources you’re looking for - any time, on demand.

 

Use the Portal to:

  • Follow claims and authorizations status in real time; and
  • Access patient rosters, remittances, quality reports, and downloadable letters, including:
  • Admission Approval Letter
  • Appeal Approved and Out-Of-Network Denied Letter
  • Appeal Decision Letter
  • Appeal Denial Decision Letter
  • Approval Letter
  • Approved Out-Of-Network and Appeal Denial Letter
  • Authorization Approved and Out-Of-Network Denied Letter
  • Authorization Request Extension Letter
  • Denial Letter
  • Exhausted Benefit Denial Letter
  • Partial Appeal Denial Letter
  • Partial Denial letter
  • Reconsideration Request Approval Letter
  • File claim and authorization appeals or reconsiderations

 

To help you get the most from Provider Access Online, we encourage you to refer to our Provider Access Online Resources Page.  


For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. Thank you for being a valued Fidelis Care partner in the provision of quality care.


Fidelis Care Provider Portal Self-Service Platform
9/16/2024 • Posted by Provider Relations in Provider News

Provider Access Online, Fidelis Care’s Provider Portal, is an easy-to-use, secure, self-service platform that provides your office with 24/7 access to the patient information you need - from authorizations and claims status, to eligibility, plan benefits, and more.

 

Our Portal saves valuable time for your administrative staff and provides the answers and resources you’re looking for - any time, on demand.

 

Use the Portal to:

  • Follow claims and authorizations status in real time; and
  • Access patient rosters, remittances, quality reports, and downloadable letters, including:
  • Admission Approval Letter
  • Appeal Approved and Out-Of-Network Denied Letter
  • Appeal Decision Letter
  • Appeal Denial Decision Letter
  • Approval Letter
  • Approved Out-Of-Network and Appeal Denial Letter
  • Authorization Approved and Out-Of-Network Denied Letter
  • Authorization Request Extension Letter
  • Denial Letter
  • Exhausted Benefit Denial Letter
  • Partial Appeal Denial Letter
  • Partial Denial letter
  • Reconsideration Request Approval Letter
  • File claim and authorization appeals or reconsiderations

 

To help you get the most from Provider Access Online, we encourage you to refer to our Provider Access Online Resources Page.  


For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. Thank you for being a valued Fidelis Care partner in the provision of quality care.