Member

Login to your account, make a payment, see benefits and more.

Members

Manage Your Plan

Helpful Tools

Wellcare By Fidelis Care

Members
Providers

Login to your account, download forms, view auth grids and more.

Providers

Provider Resources

About Our Plans

Helpful Tools

Providers
Shop For a Plan

See plan benefits, coverage areas, get a quote and more.

Shop for a Plan

Our Plans

Helpful Tools

Wellcare By Fidelis Care

Shop for a Plan
AAA
HomeMemberHelpful ToolsHealth ResourcesSocial Determinants of HealthGiving Back

Giving Back to Our Communities

Fidelis Care Presents Brady Market with $5,000 Food Insecurity Grant

In observance of National Nutrition Month, Fidelis Care presented a $5,000 grant to support Brady Market’s programs to combat food insecurity in the Syracuse region. The grant is part of $315,000 in donations by Fidelis Care to nonprofit organizations on the front lines of fighting hunger across New York State. Food insecurity impacts about one in 10 New York households.

“Nutrition is healthcare,” said Fidelis Care Sales and Marketing Director Shannon Lombardo.  “Fidelis Care is committed to promoting health and well-being in Syracuse and communities across New York State. That begins by partnering with organizations like Brady Market to help families and individuals gain access to healthy, nutritious foods.”

Brady Market in Syracuse, operated by not-for-profit Brady Social Enterprises, Inc., is a grocery store with retail and wholesale operations, deli and catering, job training, and wraparound support services. It was inspired by the 70-plus year history of Brady Faith Center’s engagement with generations of individuals and families in some of the community’s most impoverished neighborhoods.

“Brady Market is very grateful for this Fidelis Care grant,” said Brady Faith Center Director Kevin Frank. “We absolutely can’t do what we do without wonderful partners. For many who live in the community, Brady Market is the only place to get fresh fruits and vegetables. We plan to use the Fidelis Care funding to take the lead in collaborating with 20 neighborhood organizations to deliver meals for 220 families. One of the wonderful things about this program is that our partner organizations know who needs food support the most. It’s just one of the ways that we are more than a market in this community.”

Lombardo added, “We know that one meal is not going to solve a family’s food insecurity, but these grants give us an opportunity to connect people with agencies and organizations like Brady Market to help them find the resources they need for long-term solutions.”

Fidelis Care takes pride in supporting the vital work of Brady Market and the other food insecurity grant recipients across New York State because no one should suffer from hunger. Click here to see the full list of Fidelis Care food insecurity grant recipient organizations.

Screener Program Provides Support to Families Impacted by Social Determinants of Health

SDoH-chart

Fidelis Care’s innovative SDoH screener program was launched two years ago as a grassroots health equity initiative to address conditions in the environments where people are born, live, work, and play that affect their health, well-being, and quality of life. Social Determinants of Health can affect a wide range of health risks and outcomes – particularly among vulnerable populations and in underserved areas.

The screener enables trained Fidelis Care representatives to assess an individual’s immediate needs and challenges related to SDoH through a brief series of questions covering areas such as access to transportation, food, and secure and safe housing. More than 450,000 Fidelis Care members have participated to date.


Click here to learn more about the different Social Determinants of Health and find available resources.

More News:


Important Claim Information for Fidelis Care New Jersey Providers
8/21/2024 • Posted by Provider Relations in Provider News

Fidelis Care would like to notify our providers that service Fidelis Care New Jersey members (previously WellCare of New Jersey) with updated information on claim submission and other important contact information. 

 

Claim Submissions:

Fidelis Care New Jersey wants to ensure that claims are handled as efficiently as possible. Providers can help facilitate timely claim payment by having an understanding of our processes and requirements. Additional information can also be found here.

 

Please Note: 

  • Fidelis Care New Jersey encourages providers to submit claims electronically via electronic data interchange (EDI) or direct date entry (DDE). 
  • Fidelis Care's preferred EDI gateway is Availity.  Providers can also use their own vendor/clearinghouse to submit electronically.
  • Providers should submit Fee For Service claims to: Wellcare Payer ID 14163.

 

Providers can also submit claims and check the status of a claim through our secure portal: https://provider.fideliscarenj.com.

 

To avoid delays in service, claim submissions for Fidelis Care New Jersey members should not be sent to the Fidelis Care NY plan.

 

Provider Contact Information:

For Providers who service members in New Jersey

For Providers who service members in New York

Provider Customer Service: 

1-888-453-2534,
TTY: 711

Provider Customer Service: 

1-888-343-3547
(1-888-FIDELIS), TTY: 711

For claims and prior authorizations, visit our secure provider portal at provider.fideliscarenj.com 

For claims and prior authorizations, visit our secure provider portal at providers.fideliscare.org.

Website: fideliscarenj.com 

Website: fideliscare.org

 

For other resources and helpful phone numbers, visit www.fideliscarenj.com or call our provider customer service team at 1-888-453-2534 (TTY: 711).Thank you for being our provider. We look forward to our continued partnership!

 

 


Important Claim Information for Fidelis Care New Jersey Providers
8/21/2024 • Posted by Provider Relations in Provider News

Fidelis Care would like to notify our providers that service Fidelis Care New Jersey members (previously WellCare of New Jersey) with updated information on claim submission and other important contact information. 

 

Claim Submissions:

Fidelis Care New Jersey wants to ensure that claims are handled as efficiently as possible. Providers can help facilitate timely claim payment by having an understanding of our processes and requirements. Additional information can also be found here.

 

Please Note: 

  • Fidelis Care New Jersey encourages providers to submit claims electronically via electronic data interchange (EDI) or direct date entry (DDE). 
  • Fidelis Care's preferred EDI gateway is Availity.  Providers can also use their own vendor/clearinghouse to submit electronically.
  • Providers should submit Fee For Service claims to: Wellcare Payer ID 14163.

 

Providers can also submit claims and check the status of a claim through our secure portal: https://provider.fideliscarenj.com.

 

To avoid delays in service, claim submissions for Fidelis Care New Jersey members should not be sent to the Fidelis Care NY plan.

 

Provider Contact Information:

For Providers who service members in New Jersey

For Providers who service members in New York

Provider Customer Service: 

1-888-453-2534,
TTY: 711

Provider Customer Service: 

1-888-343-3547
(1-888-FIDELIS), TTY: 711

For claims and prior authorizations, visit our secure provider portal at provider.fideliscarenj.com 

For claims and prior authorizations, visit our secure provider portal at providers.fideliscare.org.

Website: fideliscarenj.com 

Website: fideliscare.org

 

For other resources and helpful phone numbers, visit www.fideliscarenj.com or call our provider customer service team at 1-888-453-2534 (TTY: 711).Thank you for being our provider. We look forward to our continued partnership!