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Giving Back to Our Communities

Fidelis Care Presents Brady Market with $5,000 Food Insecurity Grant

In observance of National Nutrition Month, Fidelis Care presented a $5,000 grant to support Brady Market’s programs to combat food insecurity in the Syracuse region. The grant is part of $315,000 in donations by Fidelis Care to nonprofit organizations on the front lines of fighting hunger across New York State. Food insecurity impacts about one in 10 New York households.

“Nutrition is healthcare,” said Fidelis Care Sales and Marketing Director Shannon Lombardo.  “Fidelis Care is committed to promoting health and well-being in Syracuse and communities across New York State. That begins by partnering with organizations like Brady Market to help families and individuals gain access to healthy, nutritious foods.”

Brady Market in Syracuse, operated by not-for-profit Brady Social Enterprises, Inc., is a grocery store with retail and wholesale operations, deli and catering, job training, and wraparound support services. It was inspired by the 70-plus year history of Brady Faith Center’s engagement with generations of individuals and families in some of the community’s most impoverished neighborhoods.

“Brady Market is very grateful for this Fidelis Care grant,” said Brady Faith Center Director Kevin Frank. “We absolutely can’t do what we do without wonderful partners. For many who live in the community, Brady Market is the only place to get fresh fruits and vegetables. We plan to use the Fidelis Care funding to take the lead in collaborating with 20 neighborhood organizations to deliver meals for 220 families. One of the wonderful things about this program is that our partner organizations know who needs food support the most. It’s just one of the ways that we are more than a market in this community.”

Lombardo added, “We know that one meal is not going to solve a family’s food insecurity, but these grants give us an opportunity to connect people with agencies and organizations like Brady Market to help them find the resources they need for long-term solutions.”

Fidelis Care takes pride in supporting the vital work of Brady Market and the other food insecurity grant recipients across New York State because no one should suffer from hunger. Click here to see the full list of Fidelis Care food insecurity grant recipient organizations.


Screener Program Provides Support to Families Impacted by Social Determinants of Health

SDoH-chart

Fidelis Care’s innovative SDoH screener program was launched two years ago as a grassroots health equity initiative to address conditions in the environments where people are born, live, work, and play that affect their health, well-being, and quality of life. Social Determinants of Health can affect a wide range of health risks and outcomes – particularly among vulnerable populations and in underserved areas.

The screener enables trained Fidelis Care representatives to assess an individual’s immediate needs and challenges related to SDoH through a brief series of questions covering areas such as access to transportation, food, and secure and safe housing. More than 450,000 Fidelis Care members have participated to date.


Click 
here to learn more about the different Social Determinants of Health and find available resources.


More News:


Fidelis Care Pharmacy Benefits
4/3/2024 • Posted by Provider Relations in Provider News

Fidelis Care’s Pharmacy Services would like to provide further clarification on how medications are covered under member’s medical and pharmacy benefits.

 

Medications Covered Under Fidelis Care Medical Benefit

  • Physician Administered Drugs – medications administered to a member during the course of an outpatient visit
    • Providers obtain medication via “buy-and-bill” or shipment to their practice site from a vendor of their choosing.
    • Coverage is dictated by Fidelis Care Authorization Grids, Prior Authorization Lookup Tool and/or Evolent Specialty Services (formerly NCH) Authorization Grids (Oncology Regimen Specific).
    • Medical Benefit Authorization Grids are plan specific.
    • If a medication is listed on one of the above Authorization Grids, a prior authorization is required prior to use/billing date of service in order to receive payment.
    • If a medication is not listed, no prior authorization needed
  • Physician administered drugs remain in-scope under the Fidelis Care Medical Benefit for Medicaid & HARP members (not impacted by NYS Pharmacy Benefit transition).
  • Medical Benefit Pharmacy prior authorizations can be faxed, submitted electronically via ePA, and/or called in to Fidelis Care directly.

 

Line of Business

Medical Benefit Initial Request

Fax Number

Medical Benefit Appeals Request

Fax Number

Medicare

844-235-5090

833-757-0611 (only for Part B)

Medicaid, CHP, EP, & Ambetter

844-235-5090

844-235-5091

 

 

Medications Covered Under Fidelis Care Pharmacy Benefit

  • Coverage is dictated by Fidelis Care Formularies.
    • Members obtain medications from community or retail outpatient pharmacies.
    • Pharmacy Benefit Formularies are plan specific.
    • Each formulary clearly indicates if a medication requires a prior authorization or not.  Non-formulary (NF) medications also require authorization prior to the prescription being filled at a community or retail outpatient pharmacy.
    • As of 4/1/2023, Medicaid & HARP Pharmacy benefits are administered by the NYS NYRx program. Visit the NYRx program website for information on the NYRx Preferred Drug List (PDL) and Prior Authorization submission requirements.
  • Pharmacy Benefit Pharmacy Prior Authorizations can be faxed, submitted electronically via ePA, and/or called in to Fidelis Care directly.

 

Line of Business

Pharmacy Benefit Initial Request

Fax Number

Pharmacy Benefit Appeals Request

Fax Number

Medicare

844-235-5021

866-388-1766

CHP, EP, & Ambetter

844-235-4852

888-865-6531

 

If you have any questions, please contact your Fidelis Care Provider Relations Specialist. To find your designated representative, please click here


Fidelis Care Pharmacy Benefits
4/3/2024 • Posted by Provider Relations in Provider News

Fidelis Care’s Pharmacy Services would like to provide further clarification on how medications are covered under member’s medical and pharmacy benefits.

 

Medications Covered Under Fidelis Care Medical Benefit

  • Physician Administered Drugs – medications administered to a member during the course of an outpatient visit
    • Providers obtain medication via “buy-and-bill” or shipment to their practice site from a vendor of their choosing.
    • Coverage is dictated by Fidelis Care Authorization Grids, Prior Authorization Lookup Tool and/or Evolent Specialty Services (formerly NCH) Authorization Grids (Oncology Regimen Specific).
    • Medical Benefit Authorization Grids are plan specific.
    • If a medication is listed on one of the above Authorization Grids, a prior authorization is required prior to use/billing date of service in order to receive payment.
    • If a medication is not listed, no prior authorization needed
  • Physician administered drugs remain in-scope under the Fidelis Care Medical Benefit for Medicaid & HARP members (not impacted by NYS Pharmacy Benefit transition).
  • Medical Benefit Pharmacy prior authorizations can be faxed, submitted electronically via ePA, and/or called in to Fidelis Care directly.

 

Line of Business

Medical Benefit Initial Request

Fax Number

Medical Benefit Appeals Request

Fax Number

Medicare

844-235-5090

833-757-0611 (only for Part B)

Medicaid, CHP, EP, & Ambetter

844-235-5090

844-235-5091

 

 

Medications Covered Under Fidelis Care Pharmacy Benefit

  • Coverage is dictated by Fidelis Care Formularies.
    • Members obtain medications from community or retail outpatient pharmacies.
    • Pharmacy Benefit Formularies are plan specific.
    • Each formulary clearly indicates if a medication requires a prior authorization or not.  Non-formulary (NF) medications also require authorization prior to the prescription being filled at a community or retail outpatient pharmacy.
    • As of 4/1/2023, Medicaid & HARP Pharmacy benefits are administered by the NYS NYRx program. Visit the NYRx program website for information on the NYRx Preferred Drug List (PDL) and Prior Authorization submission requirements.
  • Pharmacy Benefit Pharmacy Prior Authorizations can be faxed, submitted electronically via ePA, and/or called in to Fidelis Care directly.

 

Line of Business

Pharmacy Benefit Initial Request

Fax Number

Pharmacy Benefit Appeals Request

Fax Number

Medicare

844-235-5021

866-388-1766

CHP, EP, & Ambetter

844-235-4852

888-865-6531

 

If you have any questions, please contact your Fidelis Care Provider Relations Specialist. To find your designated representative, please click here