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Fidelis Care would like to make providers aware of a scheduled outage of the Fidelis Care Provider Portal. Beginning at 10PM EST Friday, July 19, through 4PM EST Saturday, July 20, the Provider Portal will be unavailable due to an upgrade of supporting systems.
In addition, our Fidelis Care Interactive Voice Response (IVR) and Real-Time Eligibility Calls (X12 270/271) accessed through our Call Center will also be unavailable.
For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Relations Specialist. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. Thank you for being a valued Fidelis Care partner in the provision of quality care.
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