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Fidelis Care would like to share important information regarding improvements to our provider payment methods. To reduce the environmental impact of our payments and to enhance the provider experience, all providers not currently enrolled with EFT, will be issued via Virtual Credit Card (VCC) beginning in November 2024.

The VCC program administered by Optum Financial, Inc. and ECHO Health Inc., is a widely used payment option in healthcare that we are making available to our provider network. Providers wishing to receive electronic funds transfer (EFT) rather than VCC payments may elect to do so through the instructions provided further below.

VCC Payments

VCC payments function just like any other credit card payment. You will follow the same process as taking a credit card payment from a patient. Here’s how it works:

• You receive an Explanation of Payment (EOP) that includes a 16-digit card number.
• You enter the card number and the full amount of the payment into your credit/debit point-of-sale terminal before the expiration date.
• You receive funds in the same timeframe as your other credit card payments.
• There is no need to enroll to receive VCC payments as they are processed under the merchant agreement with your banking partner.
• Note that your merchant/banking partner charges fees for the payment transaction. These fees are in lieu of the check clearing fees you currently pay.

Providers not enrolled for EFT payments will start receiving payments via the VCC program in November 2024.  Payment information printed on your EOP will reflect the instructions outlined above.

Other Payment Options

You may opt out of the VCC program at any time by calling (800) 851-7624.  If you prefer to enroll in EFT rather than VCC, please begin by following the instructions above to opt out of the VCC program and then visit fideliscare.org to complete the EFT Enrollment Form found in the Providers Section under Electronic Transactions.

Providers who are receiving ERAs from Fidelis Care today, will continue to receive ERAs from ECHO with the Optum Financial Payer ID: 11315. If you have not already, please make sure that your Practice Management System is updated to accept the Optum Financial Payer ID. All generated ERAs will be accessible to download from the ECHO provider portal (www.providerpayments.com). Changes to the ERA enrollment or ERA distribution can be made by contacting the ECHO Health Enrollment team at (888) 834-3511.

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. We value our ongoing partnership and are excited to offer this new payment option to you.