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Fidelis Care Partners with East Hill Medical Center to Raise Awareness About Health Insurance Renewals

Fidelis Care and health care provider East Hill Medical Center recently partnered to inform and educate the public about a major change in the health insurance renewal process.  

At the start of the COVID-19 pandemic, the federal government provided New York State with additional federal funding to keep individuals covered under Medicaid, Child Health Plus, Essential Plan, and Managed Long Term Care. Those individuals will now need to act to keep their health insurance.

About nine million New Yorkers with Medicaid, Child Health Plus, Essential Plan, and Managed Long Term Care coverage, including nearly 4,800 East Hill Medical Center patients and two million Fidelis Care members, may be impacted by the change.

To raise awareness and encourage members and patients to take action, Fidelis Care and East Hill Medical Center held a special renewal information event at East Hill’s Auburn location.

Megan Woodward, Fidelis Care Vice President, Retention, and Melanie Catalfano-Marventano, East Hill Practice Administrator, spoke about the importance of people maintaining their health coverage.

Woodward said, “The most important thing for people to understand is the renewal rules are changing for Medicaid Managed Care, Child Health Plus, and the Essential Plan. If you don’t act, you risk losing your health insurance. There are three really important things that you can do right now. Make sure Fidelis Care has your updated contact information. When you get your renewal notice in the mail, act right away. And if you need help, call us, visit us online, or check out a community-based office for help today.”

Catalfano-Marventano said, “Our main message is to update your contact information, come to your annual physical to get the preventive care you need, and build those relationships with your providers and the staff here. We can help you outside of the exam room. We have a great relationship with organizations in the community. We can help you with Fidelis Care and your insurance renewals. We have referrals we can get you for housing, food insecurity, domestic violence, and the list just goes on.”

Fidelis Care representatives also were on site to assist individuals with their health coverage questions. Fidelis Care is on site at East Hill Medical Center every Monday, Tuesday, and Wednesday from 10 AM to 2 PM. To find Fidelis Care events near you, visit fideliscare.org/events.

Those interested in learning more about health insurance renewals can visit the Fidelis Care website at fideliscare.org/renew or call 1-866-435-9521 (TTY: 711) Monday-Friday 8:30 AM to 6 PM.

 

East-Hill-Renewal-Event-Fidelis-Care-Individuals-Gathering-around-Table


Fidelis Care and East Hill Medical Center partnered for a health insurance renewal information event at East Hill’s Auburn facility.

 

Megan-Woodward-Fidelis-Care-Vice-President-of-Retention- explaining-the-renewal-process


Megan Woodward, Fidelis Care Vice President, Retention, explains the renewal process during an informational event at East Hill Medical Center.