Welcome, Brokers!

Fidelis Care would like to inform providers of a change to our Behavioral Health discharge planning support process effective February 1, 2025.

Beginning February 1, the Fidelis Behavioral Health Utilization Manager will be the primary contact for collaboration for your inpatient members and will coordinate care with case managers to assist as needed.  The Behavioral Health UM team can provide the name and extension of the Behavioral Health Transitions Care Manager or the assigned HARP Care Manager (if applicable) for additional support.  Feel free to communicate with the care management team for questions or help with discharge planning at 1-888-343-3547 ext. 16072 (BH Mainline).

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. Thank you for being a valued Fidelis Care partner in the provision of quality care.