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Fidelis Care will host three Provider Office Hours in March 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions. Provider Office Hours – March 2026   Topic: Fidelis Care – Back to Basics When:  Thursday, March 12th – 9AM – 10AM EST Click here to register*   Topic: Fidelis Care and WellCare Quality Programs When:  Wednesday, March 18th – 10:00AM – 11:00AM EST Click

In accordance with Chapter 645 of the Laws of 2005, the New York State (NYS) Medicaid program does not cover prescription or physician-administered drugs used for the treatment of sexual dysfunction (SD) or erectile dysfunction (ED). Additionally, Medicaid does not reimburse any supplies or procedures used to treat SD/ED for persons required to register as sex offenders. Before providing services to Fidelis Care Medicaid members, providers must first obtain authorization for any prescription or physician-administered drugs and procedures or supplies related to SD or ED. Peyronie’s Disease (N48.6) is also classified as a SD diagnosis by the New York State Department

Fidelis Care would like to remind our provider community of the required protocols for submitting corrected claims and to clarify how these differ from appeals. Following these guidelines helps ensure timely and accurate claims processing.   What Is a Corrected Claim? A corrected claim is used when the provider needs to modify or replace a previously submitted claim due to an error—such as coding, billing, or demographic inaccuracies. Examples include: Incorrect procedure code Wrong units of service Member demographic correction Billing error requiring claim replacement Corrected claims must follow the format requirements above and be submitted within 60 calendar days from the date of the

Fidelis Care is committed to strengthening our partnership with providers and enhancing the overall experience when addressing claims‑related concerns. As part of this ongoing effort, we are introducing a new Fidelis Care Claims Inquiry Template, which will be required beginning March 1, 2026 for all claims inquiries submitted after the standard appeals process has been completed.   This updated process was designed to support a smoother, more transparent experience for your practice — with several key benefits: Improved Service and Support The new claims grid template allows us to collect all essential information at the start of your inquiry. With complete information in hand,