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Member Services Hours
1-888-FIDELIS
Fidelis Care Member Services will be closed this Friday, April 18 and Saturday, April 19.
If you need immediate assistance, please wait on the line for our after hours answering service.

We will resume extended hours on Monday, April 21:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm

Fidelis Care at Home

Fidelis Care at Home is a managed long term care (MLTC) product for people who need long-term care services and have or are eligible for New York State Medicaid. Members have a designated Nurse Care Manager and have the support and resources they need to help them live independently in their own homes and communities. The program is for those who are 18 or older, have or are eligible for New York State Medicaid, and are assessed by a nurse as eligible for the required level of care.

Fidelis Care at Home recognizes that the needs of members are varied; therefore, a wide range of services are available to suit individuals and their circumstances. Services include nursing, home health aides, therapy, medical supplies, adult day social care, and much more.

How to Apply: We’re Here to Help!

For information on how to enroll in Fidelis Care at Home, you can call 1-800-688-7422. Fidelis Care at Home staff are available to answer any questions that you might have about long term care, as well as about the specific services that are available to Fidelis Care at Home members.

Who can join Fidelis Care at Home?
Individuals who are 18 years of age and older may apply for enrollment in Fidelis Care at Home if they:

  • Have or are eligible  for New York State Medicaid 
  • Receive the required score on an individualized medical assessment
Want to find out more? Download the complete Fidelis Care at Home Member Handbook (.pdf)
Contact Us
Give us a call at 1-888-FIDELIS (1-888-343-3547), or send us an e-mail
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