Reminder: Pharmacy Claims Processing Change, Effective January 1, 2024
11.01.2024
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Posted by Provider Relations
Fidelis Care is pleased to announce that, effective January 1, 2024, Express Scripts® began processing pharmacy claims for our plan members.
Express Scripts is a pharmacy benefit management (PBM) company serving more than 100 million Americans. Express Scripts Pharmacy delivers specialized care that puts patients first through a smarter approach to pharmacy services.
Providers can direct members to call the Member Services phone number listed on their ID card should they have questions about this change. Alternatively, Fidelis Care has created an Express Scripts FAQ for providers to reference in order to assist members. The FAQ also includes information on mail order services for members that are currently using this method of delivery.
Please note that Acaria remains in network under Express Scripts as an option for your members Specialty Medication needs.
For additional questions, or if we can be of assistance in any way, please contact the Fidelis Call Center at 1 (888) 343-3547 (TTY: 711) or your Fidelis Care Provider Relations Specialist. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.
Thank you for being a valued Fidelis Care partner in the provision of quality care.