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Fidelis Care and the Centene Foundation Award $1.1 Million to The Jed Foundation to Protect the Mental Health of New York’s Youth

Funding will help expand emotional well-being resources, educational workshops, and training programs for community-based organizations that foster communities of care statewide

September 20, 2024, NEW YORK CITY —  Fidelis Care, a leading health insurer providing quality, affordable coverage to New Yorkers, and the Centene Foundation, the philanthropic arm of Centene Corporation, announced today a $1.1 million grant to The Jed Foundation (JED), a national nonprofit that protects emotional health and prevents suicide for teens and young adults.

With this grant, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental health care when they are in distress.

“We are thrilled to support the vital work of The Jed Foundation with this grant,” said Vincent Marchello, Chief Medical Officer at Fidelis Care. “At Fidelis Care, we recognize the importance of mental health services in creating healthier communities. This investment underscores our commitment to ensuring youth and adolescents have access to the critical support they need to thrive.”

According to the Substance Abuse and Mental Health Services Administration (SAMHSA), it is currently estimated that nearly one in five 12- to 17-year-olds in the United States experience a major depressive episode every year, and almost half of teens 13 to 17 say they would seek out professional help only as a last resort. In New York State, the need for enhanced mental health support for school-aged youth is critical: in 2021, 57% of New York 12- to 17-year-olds with depression had not received any care in the last year.

“JED is grateful to Fidelis Care and the Centene Foundation for their commitment to supporting the emotional well-being of New York youth and for providing the resources to help them thrive,” said John MacPhee, JED Chief Executive Officer. “This partnership will allow us to bring JED’s lifesaving work to community-based organizations across the state and help them build on their mental health safety nets and approaches, while positively impacting the lives of thousands of young people.”

The inaugural group of CBOs includes Bottom Line, an organization that partners with degree-aspiring students from first-generation and low-income backgrounds as they get into and through college and launch mobilizing first careers; Hetrick-Martin Institute, which provides free, year-round programs and services for LGBTQIA+ youth and allies aged 13 to 24 in New York City; and Prep for Prep, which provides first-rate educational, leadership development and professional advancement opportunities for young people of color in New York City.

"Through decades of experience at Bottom Line, we have seen that the condition of a student's mental health plays a significant role in their overall journey to becoming a college graduate and professional,” said Sheneita R. Graham, Director of Culturally Responsive Programming at Bottom Line. “Our role at Bottom Line is to build strong relationships that assist us in determining need and connecting students to resources that will help them thrive personally to persist academically. Partnering with The Jed Foundation grants us the opportunity to expertly assess our mental health policies, processes, and resources to ensure we provide our students with thoughtful, high-quality support."

"Hetrick-Martin Institute is pleased to be working with The Jed Foundation to improve our ability to recognize young people in distress and conduct suicide risk assessments," said Bridget Hughes, Chief Program Officer at Hetrick-Martin Institute.

"We are so grateful to The Jed Foundation for hosting two workshops for our incoming college freshmen as part of our annual College Transition Retreat,” said Corey Rhoades, Director of Undergraduate Affairs at Prep for Prep. “The presenters shared their expertise and tailored the sessions in a way that was uniquely relevant and engaging for our students."

To learn more about ways to provide community-based organizations with consulting, evidence-based best practices, and data-driven guidance to protect youth mental health and prevent suicide, visit JED’s website.

Fidelis-JED-Social


Screener Program Provides Support to Families Impacted by Social Determinants of Health

SDoH-chart

Fidelis Care’s innovative SDoH screener program was launched two years ago as a grassroots health equity initiative to address conditions in the environments where people are born, live, work, and play that affect their health, well-being, and quality of life. Social Determinants of Health can affect a wide range of health risks and outcomes – particularly among vulnerable populations and in underserved areas.

The screener enables trained Fidelis Care representatives to assess an individual’s immediate needs and challenges related to SDoH through a brief series of questions covering areas such as access to transportation, food, and secure and safe housing. More than 450,000 Fidelis Care members have participated to date.


Click 
here to learn more about the different Social Determinants of Health and find available resources.


More News:


Reminder: New Provider Payment Method Beginning November 2024
10/21/2024 • Posted by Provider Relations in Provider News

Fidelis Care would like to share important information regarding improvements to our provider payment methods. To reduce the environmental impact of our payments and to enhance the provider experience, all providers not currently enrolled with EFT, will be issued via Virtual Credit Card (VCC) beginning in November 2024.

 

The VCC program administered by Optum Financial, Inc. and ECHO Health Inc., is a widely used payment option in healthcare that we are making available to our provider network. Providers wishing to receive electronic funds transfer (EFT) rather than VCC payments may elect to do so through the instructions provided further below.

 

VCC Payments

VCC payments function just like any other credit card payment. You will follow the same process as taking a credit card payment from a patient. Here’s how it works:

 

  • You receive an Explanation of Payment (EOP) that includes a 16-digit card number.
  • You enter the card number and the full amount of the payment into your credit/debit point-of-sale terminal before the expiration date.
  • You receive funds in the same timeframe as your other credit card payments.
  • There is no need to enroll to receive VCC payments as they are processed under the merchant agreement with your banking partner.
  • Note that your merchant/banking partner charges fees for the payment transaction. These fees are in lieu of the check clearing fees you currently pay.

 

Providers not enrolled for EFT payments will start receiving payments via the VCC program in November 2024.  Payment information printed on your EOP will reflect the instructions outlined above.

 

Other Payment Options

You may opt out of the VCC program at any time by calling (800) 851-7624.  If you prefer to enroll in EFT rather than VCC, please begin by following the instructions above to opt out of the VCC program and then visit fideliscare.org to complete the EFT Enrollment Form found in the Providers Section under Electronic Transactions.

 

Providers who are receiving ERAs from Fidelis Care today, will continue to receive ERAs from ECHO with the Optum Financial Payer ID: 11315. If you have not already, please make sure that your Practice Management System is updated to accept the Optum Financial Payer ID. All generated ERAs will be accessible to download from the ECHO provider portal (www.providerpayments.com). Changes to the ERA enrollment or ERA distribution can be made by contacting the ECHO Health Enrollment team at (888) 834-3511.

 

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. We value our ongoing partnership and are excited to offer this new payment option to you.


Reminder: New Provider Payment Method Beginning November 2024
10/21/2024 • Posted by Provider Relations in Provider News

Fidelis Care would like to share important information regarding improvements to our provider payment methods. To reduce the environmental impact of our payments and to enhance the provider experience, all providers not currently enrolled with EFT, will be issued via Virtual Credit Card (VCC) beginning in November 2024.

 

The VCC program administered by Optum Financial, Inc. and ECHO Health Inc., is a widely used payment option in healthcare that we are making available to our provider network. Providers wishing to receive electronic funds transfer (EFT) rather than VCC payments may elect to do so through the instructions provided further below.

 

VCC Payments

VCC payments function just like any other credit card payment. You will follow the same process as taking a credit card payment from a patient. Here’s how it works:

 

  • You receive an Explanation of Payment (EOP) that includes a 16-digit card number.
  • You enter the card number and the full amount of the payment into your credit/debit point-of-sale terminal before the expiration date.
  • You receive funds in the same timeframe as your other credit card payments.
  • There is no need to enroll to receive VCC payments as they are processed under the merchant agreement with your banking partner.
  • Note that your merchant/banking partner charges fees for the payment transaction. These fees are in lieu of the check clearing fees you currently pay.

 

Providers not enrolled for EFT payments will start receiving payments via the VCC program in November 2024.  Payment information printed on your EOP will reflect the instructions outlined above.

 

Other Payment Options

You may opt out of the VCC program at any time by calling (800) 851-7624.  If you prefer to enroll in EFT rather than VCC, please begin by following the instructions above to opt out of the VCC program and then visit fideliscare.org to complete the EFT Enrollment Form found in the Providers Section under Electronic Transactions.

 

Providers who are receiving ERAs from Fidelis Care today, will continue to receive ERAs from ECHO with the Optum Financial Payer ID: 11315. If you have not already, please make sure that your Practice Management System is updated to accept the Optum Financial Payer ID. All generated ERAs will be accessible to download from the ECHO provider portal (www.providerpayments.com). Changes to the ERA enrollment or ERA distribution can be made by contacting the ECHO Health Enrollment team at (888) 834-3511.

 

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. We value our ongoing partnership and are excited to offer this new payment option to you.